Careers

Territory Sales Manager

Job Description
Reports to the Branch Manager and is responsible for all sales activities, from lead generation through the close of the sale. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. Customer segmentation based on fleet size, manufacturer and model purchased.

Territory
Wood, Portage, Marathon, Lincoln, Taylor & Price Counties

Responsibilities

• Generate revenue by identifying new business opportunities by building new relationships as well as leveraging existing relationships.
• Identify business opportunities by visiting prospects and evaluating their position in the industry, researching, and analyzing sales options.
• Prepare professional sales presentations and quotations for customers.
• Develop and maintain strong relationships with customers by providing support, information, and guidance, researching, and recommending new opportunities.
• Provide excellent customer service by responding to customer inquiries, questions, and concerns regarding products, service, delivery, and invoicing.
• Work both in collaboration with the Compact Equipment Salesperson and PSSR to grow the collective sales of everyone and provide high levels of customer support.
• Be perceived by the customer as a sales consultant and problem solver, handling follow-up calls and customer problems effectively.
• Complete weekly, monthly, and annual sales reports per the request of the Branch Manager & VP of Sales.
• Involve in local trade associations to network and further develop solid customer relationships.
• Participate and contribute to the development of educational programs offered to employees, clients, and prospects.
• Develop a database of qualified leads through referrals, telephone solicitation, cold calling, direct mail, email, and networking.
• Achieve and/or exceed annual sales objectives (new unit sales by manufacturer and used equipment dollar volume).

Service Coordinator

Job Description
Reports to the Branch Manager and is responsible for all sales activities, from lead generation through the close of the sale. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. Customer segmentation based on fleet size, manufacturer and model purchased.

1. Customer Service/Administrative Duties:

• Assist and direct all customer inquiries and questions
• Daily reviewing & closing of invoices
• Daily check CNH portal for warranty reimbursement and parts returns
• Daily maintain the google spreadsheet associated to open warranties
• Assist service team with customer accounts, questions, and machine information
• Work with technicians directly to ensure work order accuracy, total customer satisfaction, and profitability
• Maintain and update service technician’s tool lists
• Assist sales team when needed
• Assist with the preparation of customer estimates for parts and labor and delivery to customer
• Open, process, & close purchase orders for the Service Department
• Follow up with vendors & process outside labor to invoices
• Assist the service manager in finding ways to grow the service revenue while controlling expenses
• Follow up with technicians with any questions regarding work, parts, and fluids associated with work performed on work tickets
• Answer and direct incoming calls through MBR phone system

2. Invoicing Service/Parts:

• Assist Parts Manager with parts warranties
• Proofread signed-off work orders
• Verify all parts & fluids are accurately accounted for on work orders
• Confirm correct GL codes
• Confirm work orders are opened to the correct account (Customer, Warranty, Internal)
• Review all work orders to ensure accuracy daily & before month-end closing
• Close work orders to include verification of receipt of payment
• Email or mail customers invoices when repairs are completed for pick-up of machine or equipment, as necessary

3. Warranty:

• Prepare paperwork & send to Warranty Admin and Service Manager
• Post information on Google Spreadsheet
• File warranties in correct file folders
• Send requested warranty parts to vendor
• Track all warranty payments and post accordingly
• Manage all denied claims and determine if the claim should be filed or appealed
• Follow up on outstanding claims, credits, payments, etc.

Education/Training/Experience:

A high school diploma and/or additional education. Equivalent experience in a service/parts department, preferably in a dealership environment.

Specific Skill Requisites:

• Good understanding of financial reporting principles
• Must be proficient with Microsoft Office Applications and have strong computer skills
• Organized and strong detail-oriented
• Exhibits an enthusiastic mindset and excels as a collaborative team member
• Customer service oriented with strong interpersonal skills and positive phone etiquette
• Ability to service a variety of customers in a professional and courteous manner

Territory Sales Manager

Job Description
Reports to the Branch Manager and is responsible for all sales activities, from lead generation through the close of the sale. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. Customer segmentation based on fleet size, manufacturer and model purchased.

Territory
Washington, Ozaukee, Sheboygan, and Fond Du Lac Counties

Responsibilities

• Generate revenue by identifying new business opportunities by building new relationships as well as leveraging existing relationships.
• Identify business opportunities by visiting prospects and evaluating their position in the industry, researching, and analyzing sales options.
• Prepare professional sales presentations and quotations for customers.
• Develop and maintain strong relationships with customers by providing support, information, and guidance, researching, and recommending new opportunities.
• Provide excellent customer service by responding to customer inquiries, questions, and concerns regarding products, service, delivery, and invoicing.
• Work both in collaboration with the Compact Equipment Salesperson and PSSR to grow the collective sales of everyone and provide high levels of customer support.
• Be perceived by the customer as a sales consultant and problem solver, handling follow-up calls and customer problems effectively.
• Complete weekly, monthly, and annual sales reports per the request of the Branch Manager & VP of Sales.
• Involve in local trade associations to network and further develop solid customer relationships.
• Participate and contribute to the development of educational programs offered to employees, clients, and prospects.
• Develop a database of qualified leads through referrals, telephone solicitation, cold calling, direct mail, email, and networking.
• Achieve and/or exceed annual sales objectives (new unit sales by manufacturer and used equipment dollar volume).

Service Technician

Responsibilities
The Service Technician will report to the Service Manager. This position is responsible for the repair of machinery and components at high levels of quality. Troubleshooting, diagnosis and repair on heavy construction equipment in a safe and timely manner are key elements in this role. This individual works under direct supervision and works at our branch

Requirements
Success in this position requires a technical school certificate with equivalent experience in construction equipment is required.

Service Technician

Responsibilities
The Service Technician will report to the Service Manager. This position is responsible for the repair of machinery and components at high levels of quality. Troubleshooting, diagnosis and repair on heavy construction equipment in a safe and timely manner are key elements in this role. This individual works under direct supervision and works at our branch

Requirements
Success in this position requires a technical school certificate with equivalent experience in construction equipment is required.

Service Technician

Responsibilities
The Service Technician will report to the Service Manager. This position is responsible for the repair of machinery and components at high levels of quality. Troubleshooting, diagnosis and repair on heavy construction equipment in a safe and timely manner are key elements in this role. This individual works under direct supervision and works at our branch

Requirements
Success in this position requires a technical school certificate with equivalent experience in construction equipment is required.

Territory Sales Manager

Job Description
Reports to the Branch Manager and is responsible for all sales activities, from lead generation through the close of the sale. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values. Customer segmentation based on fleet size, manufacturer and model purchased.

Territory
Carroll, Ogle, Dekalb, Whiteside, Lee, Bureau, LaSalle Counties.

Responsibilities

• Generate revenue by identifying new business opportunities by building new relationships as well as leveraging existing relationships.
• Identify business opportunities by visiting prospects and evaluating their position in the industry, researching, and analyzing sales options.
• Prepare professional sales presentations and quotations for customers.
• Develop and maintain strong relationships with customers by providing support, information, and guidance, researching, and recommending new opportunities.
• Provide excellent customer service by responding to customer inquiries, questions, and concerns regarding products, service, delivery, and invoicing.
• Work both in collaboration with the Compact Equipment Salesperson and PSSR to grow the collective sales of everyone and provide high levels of customer support.
• Be perceived by the customer as a sales consultant and problem solver, handling follow-up calls and customer problems effectively.
• Complete weekly, monthly, and annual sales reports per the request of the Branch Manager & VP of Sales.
• Involve in local trade associations to network and further develop solid customer relationships.
• Participate and contribute to the development of educational programs offered to employees, clients, and prospects.
• Develop a database of qualified leads through referrals, telephone solicitation, cold calling, direct mail, email, and networking.
• Achieve and/or exceed annual sales objectives (new unit sales by manufacturer and used equipment dollar volume).

Territory Sales Manager

Responsibilities
The Territory Sales Manager will sell heavy construction equipment from leading manufacturers such as CASE, Kobelco, Sandvik, Bomag, and more. This position is responsible for maintaining strong business relationships with current customers and developing new business based from our Negaunee, MI office.

Requirements
The ideal candidate will have outside sales experience in the construction industry, be a self-starter, independent, and sales goal oriented. College Degree preferred. We offer a competitive compensation plan and attractive benefits package including monthly car allowance. Excellent benefits and opportunity to grow.

Territory
This position will be responsible for the following Michigan Counties: Ontonagon, Houghton, Keweenaw, Baraga, Marquette, Alger, Schoolcraft, Luce, Mackinac and Chippewa.

Product Support Sales Representative

Responsibilities
The Product Support Sales Representative will report to the Branch Manager to build and sell the parts and services business for the territory and branch operations. This position is responsible for the coverage, retention, development and customer satisfaction within a sales territory. The Product Support Sales Rep must be able to travel to customer locations in a company vehicle to cover a large geographic sales territory.

Requirements
Associate's degree or equivalent from two-year college/technical school, or equivalent experience in sales, service and parts. It is required that this individual have strong selling skills and interpersonal communications skills. Valid driver`s license with acceptable driving history. Base + Commission and company vehicle provided. If you are a motivated individual with a passion for sales and a desire to contribute to our team's success, we would love to hear from you. Please submit your resume detailing your relevant experience!

Service Technician

Responsibilities
The Service Technician will report to the Service Manager. This position is responsible for the repair of machinery and components at high levels of quality. Troubleshooting, diagnosis and repair on heavy construction equipment in a safe and timely manner are key elements in this role. This individual works under direct supervision and works at our branch

Requirements
Success in this position requires a technical school certificate with equivalent experience in construction equipment is required.